Shipping Information

At Cheap Gossavia Store, we are committed to providing you with a seamless shopping experience. Here’s everything you need to know about our shipping and returns policies.

Order Processing Time

Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped according to the shipping method you selected during checkout.

Shipping Methods & Delivery Times

  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and any customs delays.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unworn, unused, and in its original condition with all tags attached.
  • In the original packaging.
  • Returned within 15 days of receiving the item.

Note: Due to hygiene reasons, certain items such as Women’s Bikini Bottoms and Women’s Bikini Tops are non-returnable unless they are defective or damaged upon arrival.

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange. You can use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
  4. Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.

Refund Process

Refunds will be issued to the original payment method used during the purchase. Please allow:

  • Credit Card Payments: 5-10 business days for the refund to reflect in your account.
  • PayPal Payments: 3-5 business days for the refund to reflect in your PayPal account.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Cheap Gossavia Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Item Name: [Item Name]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Thank you for shopping with Cheap Gossavia Store. We appreciate your business and are here to ensure you have a pleasant shopping experience!